Patient User Terms of Use

Effective: February 26, 2025
Last Updated: February 26, 2025

YOU SHOULD CAREFULLY READ THESE PATIENT USER TERMS OF USE (the “Terms”) BEFORE USING THE CORNERSTONERPM WEBSITE (the “Website”), AND CORNERSTONERPM VIRTUAL CARE MANAGEMENT (“VCM”) SERVICES. The VCM services may include, but are not limited to, remote patient monitoring (“RPM”) services, chronic care management (“CCM”) services, or other virtual health-related services as appropriate. The App, Website, and VCM services, including all relevant content and functionality, are collectively referred to as the “Services.”

BY CREATING A USER ACCOUNT AND USING THE SERVICES, YOU ARE CONSENTING TO BE BOUND BY THESE TERMS. If you do not agree to accept these Terms, do not log in to or use the Services. Any information that CornerstoneRPM, LLC (“CornerstoneRPM,” “We,” “Us,” or “Our”) collects through your use of the Services is subject to the Patient User Privacy Policy, which is incorporated into these Terms.

By continuing to use the Services, you agree as follows:

You are at least 18 years old or have been legally emancipated;
You understand and agree that these Terms are a legally binding agreement equivalent to a signed, written contract;
You will use the Services in a manner consistent with applicable laws, regulations, and these Terms, as amended by CornerstoneRPM from time to time; and
You understand, accept, and have received these Terms and the Patient User Privacy Policy, and can access them at will.

If you do not agree with these Terms, please discontinue use of the Services, do not continue the installation process, and immediately delete all related files from your device(s).

ARBITRATION NOTICE: Except if you opt out (see “Dispute Resolution” below), you agree that disputes between you and CornerstoneRPM will be resolved by binding, individual arbitration, and you waive your right to participate in a class action lawsuit or class-wide arbitration. You may opt out of the arbitration agreement by contacting care@cornerstonerpm.com within 30 days of accepting these Terms.

OVERVIEW OF SERVICES

The App, Website, and any associated devices are intended to provide a convenient platform for Patient Users to collect and transmit healthcare data to their healthcare providers. The Services are not intended to identify or address emergencies. You may access and use the Services only in accordance with these Terms and all applicable laws, rules, and regulations, including our Patient User Privacy Policy.

Devices

The App may be used with monitoring devices provided to you (the “Devices”), such as blood pressure monitors, weight scales, or other health tracking tools. Devices may be provided through CornerstoneRPM, but we do not manufacture them. CornerstoneRPM disclaims all warranties with respect to the Devices. Manufacturers may offer warranties, and we can assist you in accessing them—contact care@cornerstonerpm.com for help.

Devices provided through CornerstoneRPM are exclusive to our Services. You may not connect or use them with any app or platform other than ours.
You are not permitted to allow third parties to use the Devices outside of our Services.

WHAT DOES CORNERSTONERPM NOT PROVIDE?

By accepting these Terms, you agree that:

We do not provide clinical, laboratory, or device manufacturing services. Our role is limited to facilitating your access to these products and services via the App and Website.
CornerstoneRPM does not provide diagnosis or primary treatment. The Services are not intended as a recommendation or endorsement of any course of action or product. We explicitly disclaim any provider-patient relationship with you.
The Services are not designed to replace healthcare professionals or address serious, emergent, or life-threatening conditions. If you suspect an emergency, call 9-1-1 or go to the nearest emergency room.

Medical advice from providers using the Services relies on the health data you provide. Incomplete or inaccurate data may lead to inaccurate advice. The Services are for informational purposes and do not replace a healthcare professional’s judgment.

We do not endorse or recommend providers using our Services. It is your responsibility to verify a provider’s credentials and standing with their licensing board(s).
General health information provided through the Services is for educational purposes only. Do not delay seeking professional medical advice based on this content.
We are not an insurance billing company. Any billing information provided is for informational purposes only and should not be relied upon.

WHO IS ELIGIBLE TO USE THE SERVICES?

You must register for a user account (“User Account”) to access the Services. Registration begins when you or a provider enters your demographic information (e.g., name, email, contact details) via the App or Website. Registration is completed when:

A provider initiates registration, and you receive an email invitation to set a password, provide additional information (“Registration Data”), and consent to these Terms and the Patient User Privacy Policy. If email is unavailable, you will receive electronic or printed forms to sign.
You enter your own information and provide consent directly through the platform.

You may update your account by accessing your User Account or contacting care@cornerstonerpm.com. You may not register on behalf of another person unless legally authorized to bind them to these Terms.

By registering and using the Services, you represent and warrant that:

You are at least 18 years old and legally qualified to form contracts;
Your Registration Data is true, accurate, current, and complete, and you will update it as needed;
You are authorized to create a User Account and share health data with us;
You agree to the Patient User Privacy Policy; and
You are not subject to U.S. government sanctions or restrictions.

Note: These Terms are void where prohibited by law. You are responsible for all data charges arising from your use of the Services.

HOW WILL CORNERSTONERPM NOTIFY YOU OF CHANGES?

Except for the Arbitration Agreement (see “Dispute Resolution”), we may modify these Terms at any time without prior notice. Material changes will be communicated by:

Posting an updated version on the App; and/or
Posting a change notice on the Website or App.

Continued use after notification binds you to the modified Terms. If you do not accept the changes, stop using the Services and delete all related files from your device(s).

WHO OWNS THE SERVICES AND PERSONAL DATA?

Services Ownership and Use

CornerstoneRPM owns the Services, including all content and functionality. Subject to your compliance with these Terms, we grant you a non-exclusive, non-sublicensable, revocable, non-transferable license to use the Services for personal, non-commercial purposes. You may not resell or sublicense access, or use our name, trademarks, or logos without written permission.

Personal Data Ownership and Use

You own your personal data and information submitted through the Services (“Patient Information”). If submitting data for someone else, you warrant you have permission. To provide the Services, you grant CornerstoneRPM a perpetual, non-exclusive, fully paid, transferable, sublicensable, worldwide license to use your Patient Information, subject to the Patient User Privacy Policy. You also allow us to de-identify and anonymize your data for any purpose, as outlined in the Privacy Policy.

App Store & Google Play

If you downloaded the App from the Apple App Store or Google Play (“App Provider”), you acknowledge that:

These Terms are between you and CornerstoneRPM, not the App Provider;
Only CornerstoneRPM is responsible for the App;
The App Provider has no obligation to provide maintenance or support;
Warranty issues are our responsibility, with refunds (if applicable) handled by the App Provider;
The App Provider is not liable for claims related to the App; and
The App Provider is a third-party beneficiary of these Terms regarding your license.

For Apple users, the license is non-transferable and limited to Apple devices you own or control.

WHAT ARE YOU NOT ALLOWED TO DO WITH THE SERVICES?

You may use the Services only for lawful purposes and in accordance with these Terms. You shall not:

Provide false or misleading information;
Use the Services for commercial purposes, third-party benefit, or in unauthorized ways;
Impersonate anyone or interfere with the Services’ functionality;
Harvest data or access unauthorized content;
Violate laws or introduce malicious code;
Post illegal, harmful, or infringing content; or
Modify or reverse-engineer the Services.

We may monitor use to ensure compliance and reserve the right to suspend or terminate access without notice for violations.

HOW SHOULD YOU PROTECT YOUR LOGIN INFORMATION?

Your username and password (“User Credentials”) are your responsibility. You must:

Keep them confidential;
Not share them; and
Notify us at care@cornerstonerpm.com of any unauthorized use.

We are not liable for losses from someone else using your credentials, with or without your knowledge. You may be liable for losses incurred by us due to such use.

HOW DOES CORNERSTONERPM PROTECT YOUR PRIVACY?

We value your privacy. See our Patient User Privacy Policy at https://www.cornerstonerpm.com/privacy for details on data collection, use, and your rights. By using the Services, you agree to its provisions. We may share your data with healthcare providers or third parties as described therein, with your consent where required. We are not liable for third-party treatment of your data.

COMPUTER EQUIPMENT AND INTERNET ACCESS

You are responsible for all hardware, software, and internet access needed to use the Services, including security measures. We are not liable for issues arising from your systems or the internet. You assume all risks associated with using open networks like the internet.

OPTING OUT OF COMMUNICATIONS

We may send account-related emails, which you cannot opt out of. For marketing emails, you may opt out via options in the message, if you consented to receive them.

THIRD PARTIES AND THIRD-PARTY SITES

Third-Party Websites

The Services may link to external sites (“Third-Party Sites”). We are not responsible for their content, practices, or policies. Your use of them is governed by their rules, and we are not liable for any related harm or damages.

Third-Party Services

Some features may involve third-party services (“Third-Party Services”). Additional terms may apply, and you must review and accept them. We are not responsible for data collected by third-party providers.

YOUR REPRESENTATIONS AND WARRANTIES

You warrant that your use of the Services complies with these Terms, applicable laws, and our policies, and that you are authorized to share personal data with us.

WARRANTY DISCLAIMERS AND LIMITATION OF LIABILITY

No Warranties

The Services are provided “as is” without warranties, express or implied, including merchantability, fitness for a purpose, or non-infringement. We do not guarantee uninterrupted, secure, or error-free access, or the accuracy of content. You are responsible for your interactions with other users, and we do not screen their backgrounds or conduct.

Your Responsibility for Loss or Damage

Your use of the Services is at your sole risk. We are not liable for damages to your devices or data from using the Services.

Limitation of Liability

To the maximum extent permitted by law, CornerstoneRPM is not liable for incidental, special, or consequential damages (e.g., lost profits, data loss, or injury) arising from your use of the Services, even if we were informed of the possibility. Your sole remedy is to stop using the Services. We are not liable for provider negligence or misuse of Service data. In states where liability limits are restricted, our liability shall not exceed $100.00. Claims must be brought within two (2) years of the event.

INDEMNIFICATION

You agree to indemnify and hold CornerstoneRPM harmless from claims, losses, or expenses (including attorneys’ fees) arising from your use of the Services, violation of these Terms, or negligent conduct. If a California resident, you waive California Civil Code Section 1542.

PROVIDING FEEDBACK

Feedback sent to care@cornerstonerpm.com grants us a royalty-free, worldwide license to use it for any purpose.

USER ACCOUNT TERMINATION

We may terminate your access for breaches or other reasons without notice. To terminate your account, contact care@cornerstonerpm.com and delete all Service files.

DISPUTE RESOLUTION

Informal Dispute Resolution

Before formal action, contact care@cornerstonerpm.com to resolve disputes informally.

Arbitration Agreement

Unresolved disputes will be settled by binding arbitration through the American Health Lawyers Association (AHLA) with three arbitrators (one chosen by each party, the third by mutual consent or the first two). Arbitration may be remote, and awards are enforceable in court. Claims must be initiated within one (1) year. Costs are split 50/50.

Exceptions

We may seek injunctive relief for unauthorized use or IP infringement without informal resolution.

Opt-Out

Opt out within 30 days of accepting these Terms by emailing care@cornerstonerpm.com. Without opting out, you waive jury trial rights. If opting out, disputes are subject to Delaware courts within 25 miles of Kent County.

GENERAL CONTRACT TERMS

Entire Agreement: These Terms, the Patient User Privacy Policy, and incorporated terms are the full agreement.
Governing Law: Delaware law applies.
Assignment: You may not assign these Terms without our consent; we may assign them freely.
Notices: We notify you via email or postings; you notify us at care@cornerstonerpm.com.
No Waiver: Failure to enforce a provision is not a waiver.
Severability: Invalid provisions are reformed or severed, preserving the rest.
Intellectual Property: We retain all rights in the Services.

CONTACTING CORNERSTONERPM

Questions? Contact us at:
CornerstoneRPM, LLC
Cornerstone Remote Patient Monitoring 60 Newtown Rd #74 Danbury, CT 06811
Email: care@cornerstonerpm.com